Support and maintenance
Keep XA running smoothly with a dependable expert on call.
- Issue diagnosis and fixes
- Month-end and year-end support
- Ongoing support retainers
Calm, expert help for your Infor XA ERP.
ZenAce Technologies supports companies and ERP partners running Infor XA on IBM i, from day-to-day fixes to upgrades, integrations and reporting. You get a specialist who already knows your system, without the cost of a large consultancy.
Infor XAon IBM iConsulting starting at$25 per hour
Focused on one platform, done properly: Infor XA (formerly MAPICS) on IBM i, including manufacturing, inventory, order management, purchasing and finance modules.
What we can do for you
Pick a single task or hand over ongoing responsibility. Every engagement is handled directly by an experienced Infor XA consultant.
Upgrades and system changes
Move to new XA releases or IBM i versions with careful planning and testing.
- Release and PTF upgrades
- Environment and configuration changes
- Regression testing support
Customisation and development
Tailor XA to the way your business actually works.
- Enhancements and modifications
- IBM i development in RPG, CL and SQL
- Custom reports and screens
Integrations and EDI
Connect XA reliably with the rest of your business systems.
- Customer and supplier EDI
- Interfaces to CRM, WMS and e-commerce
- Data exchange and APIs
Reporting and data
Turn XA data into reports and dashboards your team can use.
- SQL queries on XA data
- Power BI and Excel reporting
- Data cleansing and migration
Training and documentation
Help your users and IT team get more from the system you already own.
- End-user and key-user training
- Process and system documentation
- Knowledge transfer
Who we work with
The same depth of Infor XA knowledge, shaped to the size of your team and the way you want to work.
Small businesses
Expert help when you need it, without hiring a full-time ERP specialist. Pay only for the hours you use.
Mid-sized companies
Extend your in-house IT team with dependable XA support, enhancements and reporting.
Large enterprises
Specialist capacity for upgrades, integrations and projects, working within your governance and processes.
ERP partners
Add experienced Infor XA consultants to your projects on a subcontract or white-label basis.
How we work
A clear, low-risk path from first conversation to finished work.
Talk
A free 30-minute call to understand your system, your challenge and what success looks like.
Assess
We review the relevant parts of your XA setup so the advice is based on facts, not guesswork.
Agree a plan
You receive a clear scope, timeline and quote before any paid work begins.
Deliver and hand over
We do the work, test it with your team and document it so you are never dependent on us.
Ways to work together
| Hourly support | Ad hoc help for fixes, questions and small changes, billed by the hour. | Best for occasional needs |
|---|---|---|
| Monthly retainer | A set block of support hours each month with agreed response times. | Best for ongoing support |
| Fixed-scope project | A defined piece of work, such as an upgrade, integration or report pack, at an agreed price. | Best for planned projects |
Why ZenAce
ZenAce Technologies was founded by Divyanshi Sharma, an Infor XA consultant with 13 years of experience supporting manufacturers and distributors on IBM i.
The name says how we work: calm, methodical problem-solving (zen) backed by deep specialist skill (ace). ERP issues are often urgent, but they are fixed best by someone who stays steady, understands the whole system and explains things clearly.
- Specialist focus on Infor XA and IBM i
- Direct access to an experienced consultant, with no handoffs to juniors
- Flexible remote support across time zones
- Clear documentation with every piece of work
Tell us about your Infor XA challenge
Describe what you need and we will reply within one business day to arrange a free consultation.
Emailinfo@zenacetech.com
Phone+91 99539 43841
WhatsAppChat on WhatsApp
LinkedInlinkedin.com/in/divyanshi2602
LocationKarnataka, India. Working with clients worldwide.